This guide explains how to integrate, configure, and deploy custom AI-powered field mapping between your CRM and Attention. Follow these steps to build fields, map them to Salesforce or HubSpot, and ensure automated syncing after each call.

Integration

This section displays all available external systems your platform can connect to. You will see a list of existing integrations, and the options to add new ones.

with CRM

with Slack

Configuration

This page displays all existing field configurations for your organization. Each configuration defines which AI-generated fields will be extracted during calls and how they will be used.

1. Create a Field Configuration

2. Add Custom Fields

3. Map Your Fields to Your CRM

4. Deploy & Verify

Once deployed:

• When a call ends, Attention automatically populates the fields you created.